Shipping Questions
How long does shipping take? Do you ship worldwide?

Shipping Times: We're located in Edmonton, AB (Canada) - so depending where you live shipping times can vary. Typically anything west coast 1-3 business days. And anything east 3-10 business days. Please allow extra time during busy holiday seasons.

World Wide Shipping: Yes we do! Our website is setup to ship across the globe. Please note that shipments outside of North America can take longer to arrive. Please allow 10-14 Business days for your package to get to it's final destination

My package says its been delivered, but I haven't received it?

We suggest double-checking around your property, with neighbors, your mailbox, parcel lockers, and or front desk (if applicable).

If you still don't see any sign of your package it is recommended by our couriers to contact them with your tracking number. If needed, they can start a track and trace, but will recommend you wait a few more business days prior to doing so (just in case it does show up).

If you still need further help please don't hesitate to reach out to us in our Contact Us form.

Do I have to pay customs / duties?

This will be dependent on where you are located. We currently include all duties and taxes to orders made in North America, but shipments overseas "may" incur some duties still. Unfortunately this is something out of our control.

Payment Methods
What payments do you accept?

We accept all forms of major credit cards; including (but not limited too) Visa, Mastercard, American Express, and Discover.

We also offer other options like Shop Pay, Apple Pay, Google Pay, Debit Interac and even EMT (Email Money Transfer) at checkout.

And Afterpay (Shop Now - Pay Later - Interest Free) - for more details click the Afterpay text above for how it all works.

Returns / Exchanges
My order has some issues (need to exchange or return, missing, or damaged goods)

Exchange / Return: You can view our policy here.

Once read you can fill out the form at the bottom of the page to get the process started.

Damaged Item(s): As we strive to inspect orders and item(s) as thoroughly as possible prior to shipping, we are human and can make mistakes. But don't fret, you can send us an email through our Contact Us form and we would be glad to fix and or replace the item(s) in question.

Wrong Item(s): A lot of our items (especially hats) can look and sound very familiar when it comes to us putting orders together. If we sent you the wrong size or product please get ahold of us in the Contact Us form so we can figure out a game plan to get the wrong item(s) back, and the right ones on route to you!

Local Pickups
Where are you located? Can I pickup my order?

Location: We are located on the south side of Edmonton, AB - Canada.

Can you pickup: Absolutely! When you're on the checkout page there will be an option that says "Local Pickup" - choose that, and when we get your order ready we will send you an email with our address details for easy pickup.

New Retailers
Do you offer wholesale pricing?

We sure do. If you're a Retailer and looking at potentially stocking Flatout at you store(s), you can fill out our application here and we will get back to you with more details on how it works.

Custom Clothing
Can you make clothing for my brand, team or business?

We sure can! We have experience developing all kinds of clothing, headwear, activewear, work wear, etc. Feel free to get in touch with us Here for more details and we would be glad to discuss your ideas. Minimum order quantities will apply.

Are you looking for new ambassadors?

We're always looking to add quality members to our team! If you'd like to be considered you can checkout our application process here. As a note, we might not always be actively looking, but if the right application comes across our emails we will definitely be in touch!