FAQS

Shipping Questions

How long does shipping take?

We're located in Edmonton, AB (Canada) - so depending where you live shipping times can vary. Typically anything west coast 1-3 business days. And anything east 3-14 business days. Please allow extra time during busy holiday seasons.

My package says it's been delivered, but I haven't received it?

We suggest double-checking around your property, with neighbors, your mailbox, parcel lockers, and or front desk (if applicable).

If you still don't see any sign of your package it is recommended by our couriers to contact them with your tracking number. If needed, they can start a track and trace, but will recommend you wait a few more business days prior to doing so (just in case it does show up).

If you still need further help please don't hesitate to reach out to us in our Contact Us form.

Do I have to pay customs / duties?

This will be dependent on where you are located. We currently include all duties and taxes to orders made in North America, but shipments overseas "may" incur some duties still. Unfortunately this is something out of our control.

Do you ship World Wide?

Yes we do! Our website is setup to ship across the globe. Please note that shipments outside of North America can take longer to arrive. Please allow 10-14 Business days for your package to get to it's final destination

RETURNS / EXCHANGES

My order doesn't fit as expected. How do I return / exchange?

You can view our return / exchange policy here.

Once read you can fill out the form at the bottom of the page to get the process started.

My order has damaged item(s) in it. How can I get them replaced?

As we strive to inspect orders and item(s) as thoroughly as possible prior to shipping, we are human and can make mistakes. But don't fret, you can send us an email through our Contact Us form and we would be glad to fix and or replace the item(s) in question.

I received item(s) I didn't order; how do I get what I actually ordered?

A lot of our items (especially hats) can look and sound very familiar when it comes to us putting orders together. If we sent you the wrong size or product please get ahold of us in the Contact Us form so we can figure out a game plan to get the wrong item(s) back, and the right ones on route to you!

LOCAL DELIVERY / PICKUPS

Where are you located?

We are located on the south side of Edmonton, AB - Canada.

Can I pickup my order?

Absolutely! When you're on the checkout page there will be an option that says "Local Pickup" - choose that, and when we get your order ready we will send you an email with our address details for easy pickup.

Do you guys do local deliveries?

Yes we do! If you're within 5km from our location our checkout will populate a "Free Local Delivery" option.

RE-STOCKS

Will you be getting more product(s) that are out of stock?

This is a dependent on the popularity of the item(s) being discussed. If we have a lot of demand, we usually will re-stock the item(s) in question. And you can sign up for email notifications on the product pages so that when they do come back in stock you're notified immediately. Otherwise most of our product drops are unique, and once they're gone, that's it. We recommend buying early to make sure you get what you want!

NEW RETAILERS

Do you guys offer wholesale?

We sure do. If you're a Retailer and looking at potentially stocking Flatout at you store(s), you can fill out our application here and we will get back to you with more details on how it works.

CUSTOM CLOTHING

Can you make custom clothing for my brand or company?

We sure can! We have experience developing all kinds of clothing, headwear, activewear, work wear, etc. Feel free to get in touch with us on the Contact Us form and we would be glad to discuss your ideas. Minimum order quantities would apply.

AMBASSADORS

Are you looking for new ambassadors?

We're always looking to add quality members to our team! If you'd like to be considered you can checkout our application process here. As a note, we might not always be actively looking, but if the right application comes across our emails we will definitely be in touch!

Didn't find your answer?

Get in Touch
HASSLE FREE EXCHANGES

Items don't fit as expected? Ship it back, and we will send you the right size!

BUSINESS AS USUAL

Open 7 Days a week fulfilling your order needs.

DAILY SHIPMENTS

Orders getting shipped same / next day