FAQS

Shipping Times: We're located in Edmonton, AB (Canada) - so depending where you live shipping times can vary. Typically anything west coast 1-3 business days. And anything east 3-10 business days. Please allow extra time during busy holiday seasons.

World Wide Shipping: Yes we do! Our website is setup to ship across the globe. Please note that shipments outside of North America can take longer to arrive. Please allow 10-14 Business days for your package to get to it's final destination

We suggest double-checking around your property, with neighbors, your mailbox, parcel lockers, and or front desk (if applicable).

If you still don't see any sign of your package it is recommended by our couriers to contact them with your tracking number. If needed, they can start a track and trace, but will recommend you wait a few more business days prior to doing so (just in case it does show up).

If you still need further help please don't hesitate to reach out to us in our Contact Us form.

This depends on where you’re located.

Canada: No duties or extra taxes — you’re covered.

United States (Effective Aug 29, 2025): U.S. shipments may now be subject to duties and tariffs. These charges are set by U.S. Customs and are the responsibility of the customer. They are not included in your Flatout order total.

International (outside North America): Some countries may charge import duties or taxes. These costs are also the customer’s responsibility and are outside of our control.

We know this isn’t the most exciting part of online shopping, but we promise to keep things moving quickly on our end so you can get your order as soon as possible. Thanks again for your support.

We accept all forms of major credit cards; including (but not limited too) Visa, Mastercard, American Express, and Discover.

We also offer other options like Shop Pay, Apple Pay, Google Pay, Debit Interac and even EMT (Email Money Transfer) at checkout.

And Afterpay (Shop Now - Pay Later - Interest Free) - for more details click the Afterpay text above for how it all works.

Exchange / Return: You can view our policy here.

Once read you can fill out the form at the bottom of the page to get the process started.

Damaged Item(s): As we strive to inspect orders and item(s) as thoroughly as possible prior to shipping, we are human and can make mistakes. But don't fret, you can send us an email through our Contact Us form and we would be glad to fix and or replace the item(s) in question.

Wrong Item(s): A lot of our items (especially hats) can look and sound very familiar when it comes to us putting orders together. If we sent you the wrong size or product please get ahold of us in the Contact Us form so we can figure out a game plan to get the wrong item(s) back, and the right ones on route to you!

Location: We are located on the south side of Edmonton, AB - Canada.

Can you pickup: Absolutely! When you're on the checkout page there will be an option that says "Local Pickup" - choose that, and when we get your order ready we will send you an email with our address details for easy pickup.

We sure do. If you're a Retailer and looking at potentially stocking Flatout at you store(s), you can fill out our application here and we will get back to you with more details on how it works.

We sure can! We have experience developing all kinds of clothing, headwear, activewear, work wear, etc. Feel free to get in touch with us Here for more details and we would be glad to discuss your ideas. Minimum order quantities will apply.

We are currently not actively looking for ambassadors. However, this may change in the future. If you're looking or wanting to collaborate - shoot us an email : info@flatoutapp.com and we can discuss more details!