FAQ

Kora is the product line Flatout is focusing on as we simplify the brand: long hoodies, zipups, and jackets designed for comfort, coverage, and everyday wear.

The idea is simple: a layer that feels easy like a hoodie, but gives more length, more shape, and a more put-together look with leggings, denim, travel outfits, errands, and slow days at home.

Choose based on how you like to wear your layers:

• Kora Pullover: the coziest, most classic hoodie feel.
• Kora Zipup: the easiest everyday layer for changing temperatures.
• Kora Jacket: a hoodless Tech Terry option with a cleaner, more polished feel.
• Hooded Tech Terry styles: smoother and lighter than fleece, while still giving the Kora length and coverage.

For a deeper comparison, read the Kora style and fabric guide.

Fleece is the warmer, softer, cozier option. It is the one to reach for when you want that familiar hoodie comfort.

Tech Terry has a smoother feel with a cleaner drape. It is still comfortable, but reads a little more polished and less bulky, especially in the hoodless jacket styles.

Check the size chart, model stats, and fit notes on each product page first. Kora is designed with extra length, so the biggest choice is usually how you want it to feel through the body.

If you are between sizes, size down for a closer fit or size up for a more relaxed hoodie fit. You can also check the Kora Fit Guide, or contact us with your height, usual size, and the style you are looking at.

Most non-Kora products are being cleared out and will not be restocked. Flatout is moving toward a more focused Kora line so we can put more energy into the fit, fabrics, colors, and product education around the pieces customers are choosing most.

All orders ship from Edmonton, Alberta, Canada.

Orders typically leave our facility within 24 hours of purchase, excluding weekends and holidays. During high-volume events like Black Friday, Boxing Week, or major sale periods, processing may take an additional 1 to 2 business days.

Delivery time depends on where you are located and which shipping method is selected at checkout.

Yes. We ship to customers outside of Canada when shipping options are available at checkout. International delivery can take longer depending on the destination, customs, and carrier delays.

This depends on where your order is being delivered.

• Canada: no duties or extra import fees.
• United States: shipments may be subject to duties or tariffs. These charges are set by U.S. Customs and are the customer's responsibility.
• International: some countries may charge import duties, taxes, or customs fees. These are outside of our control.

If a shipment is refused or returned because of unpaid duties, tariffs, or customs charges, return shipping fees, carrier costs, and customs deductions may be deducted from any eligible refund.

First, check around your property, mailbox, parcel locker, front desk, or with nearby neighbors. Sometimes carriers mark packages delivered slightly before the final drop-off.

If it still has not shown up, contact the carrier with your tracking number so they can start a trace. If you need more help after that, contact us and we will do what we can from our side.

Returns and exchanges are currently available for eligible Kora Long Hoodie styles only.

To qualify, the item must be unused, unworn, unwashed, in original condition, and initiated within 21 days of purchase. Shipping costs are non-refundable, and customers are responsible for return shipping costs.

All non-Kora products, Last Chance items, headwear, heavily discounted items, and clearance items are final sale. These items are not eligible for return or exchange.

This is part of the current Flatout reset as we simplify around Kora.

Start by reading the full return and exchange policy, then fill out the return/exchange form linked there. Include your order number, the item in question, whether you are requesting a return or exchange, and any helpful details.

We will review your request and send the next steps before anything is shipped back.

Please contact us with your order number, a clear photo if applicable, and a short note explaining what happened. We hand-check orders before shipping, but mistakes can happen, and we will help make it right.

You can, but our refund policy includes a 25% restocking fee for ordering multiple sizes just to try on and sending the extras back. Every return has to be inspected, steamed, and repackaged by hand.

If you are unsure, check the Kora Fit Guide or send us your height, usual size, and the product you are looking at before ordering. That is usually the better route.

We accept major credit cards, Shop Pay, Apple Pay, Google Pay, Interac Debit when available, and Afterpay where eligible at checkout.

Yes. We are located in Edmonton, Alberta. If local pickup is available for your order, you can choose it at checkout. Once your order is ready, we will email you the pickup details.

Yes. We can help with custom clothing, headwear, team apparel, branded pieces, and product development projects when the fit is right. Minimum order quantities apply.

Visit the Custom Clothing page and fill out the project form with as much detail as you can. We will review it and reply with whether we can help, what we would recommend, and the next steps.

We are not currently rebuilding a broad Flatout wholesale program. Any future retailer opportunities will be Kora-focused and based on whether the store is a strong fit for the product line.

If you are interested in carrying Kora, visit the Become a Kora Retailer page and tell us about your store.