Shipping / Returns


Shipping Location / Time:
All orders originate / ship from Sherwood Park, AB 
All orders generally ship within 24-48 hours from time of purchase.

Estimated Shipping Time Frame
Expedited Parcels (Within Canada) :
Alberta 1-2 Days / BC 2-3 Days / Sask 2-3 Days / Manitoba & Ontario 3-5 Days / All East 5-7 Days

Expedited Parcels (US)
Time Frame Varies : 3-7 Days from time of shipment

International 
Time Frame Varies 7-14 Days from time of shipment

Returns
All returns are handled case by case. Unless otherwise noted, all sales are generally final; unless the product was defective in some way, shape or form. If you need a size replaced please contact us at info@flatoutapp.com and we would be happy to process that exchange and or swap you out for something else, if applicable. All returned items must be unworn, unwashed and in the same condition as it was received.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@flatoutapp.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at flatoutapp@gmail.com and send your item to: 26 Courtenay Court, Sherwood Park AB CAN T8A 5K4

Shipping
To return your product, you should mail your product to: 26 Courtenay Court, Sherwood Park AB CAN T8A 5K4

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.